Refund &
Cancellation.

We want you to love your hair and your haul. This policy explains returns and refunds for our products and the rules for appointment booking deposits. It works alongside our Terms of Service.

1. Products

• Return window. You may request a return within [RETURN WINDOW, e.g. 30 days] of delivery.
• Condition. Because these are hair- and scalp-care products, we can only accept returns of items that are unopened and unused, for hygiene and safety. A defective, damaged, or incorrectly shipped item is always eligible for a replacement or refund.
• Refund method. Approved refunds are issued to your original payment method via Stripe. Allow [PROCESSING TIME, e.g. 5–10 business days] for it to appear.
• Return shipping.Return shipping is the customer’s responsibility unless the item was defective or our error. [ADJUST IF YOU OFFER PREPAID LABELS.]

2. Shipping charges

Original shipping charges are non-refundable except where an item was defective or shipped in error. If a package is lost or arrives damaged, contact us and we’ll make it right.

The same returns policy applies to international orders. Import duties and taxes paid on delivery are charged by your country and are not refundable by us.

3. Appointment booking deposits

• Deposit. Each service you book has its own deposit of 25% of its price, applied to that service; the balance is paid in person at your appointment.
• Before the cancellation deadline. Before the cancellation deadline of a service (48 hours before that service starts), everything you paid for it is refunded (or moved to the new date when you reschedule).
• After the cancellation deadline. If you cancel online after the cancellation deadline, the business may keep up to each service’s deposit, which compensates for the reserved time; anything you paid above it is refunded automatically. Each service has its own cancellation deadline, counted from its own start time. A change, cancel or No-show by the business is refunded as the business decides, up to everything paid for that service.
• No-shows. If you do not come, what you paid is refunded as the business decides, up to everything paid for that service. Repeated no-shows may require full pre-payment to book again.
• Cheaper changes. A cheaper change you make online gives back the difference. A change by the business is refunded as the business decides, up to everything paid for that service.
• Late arrivals. Arriving more than [GRACE PERIOD, e.g. 15 minutes] late may mean a shortened service or a reschedule (treated as a change after the cancellation deadline).

4. How to request a refund or cancellation

• Appointments. Cancel or reschedule from your account, or contact us. Eligible deposit refunds are returned to your original payment method.
• Products.Send us your order number and the reason for the return, and we’ll send next steps. Please contact us directly.

5. Questions

Please contact us directly.We read everything and we’re reasonable.