Managed Service Provider (MSP) IT Services

We offer a wide variety of IT management services for your organization. With a 24x7 help desk, on-site support, complete umbrella coverage  and more for all of your users and equipment.

Standard coverage for small to medium sized business who might not have a dedicated IT department and do not need all of the services offered in the Advanced or Full Coverage packages.  


Designed for larger companies who demand more coverage than our standard service package.  We will work with your current IT department to develop solutions for all your business needs. 


Enterprise full coverage solutions offer an umbrella coverage for your users and equipment needs.  This solution is designed to take all of the guess work from your IT department. 

Enterprise Full Coverage

Standard Coverage

  • End-to-End IT Management
  • Unlimited 24x7x365 Help Desk
  • Limited On-Site Resolution
  • Priority Service Level Agreement
  • Limited No-Cost Site assessment / Survey
  • Limited data-voice cabling, ISP circuits support

Advanced Coverage

  • Standard Support PLUS
  • Microsoft Office 365 Support
  • Cloud Storage Solutions
  • Unlimited User/Device Moves, Adds, Changes, and Deletions
  • Cloud Backup Solutions
  • Limited Routine onsite visits
  • Includes Standard & Advanced Coverage Packages
  • Priority+ Service Level Agreement
  • Email Phishing Simulations
  • Unlimited User/Device Moves, Adds, Changes, and Deletions
  • End-User Security Training
  • 7x24x365 Real-Time Security Monitoring
  • Security Incident Response
  • Unlimited On-Site Resolution

Enterprise Coverage

We offer transparent competative pricing based on monthly, per-person, per-unit, hourly, and flat rate services, along with terms and discounts if available.

Contact us for a free 
service consultation


IT Workflow consists of four distinct parts (IT Managed and Help Desk, Cyber Security, IT strategy & Service Enhancements) that formulate our unique service equation, all designed to work together seamlessly as one IT services package solutions.

Plans Standard Advanced Enterprise
IT Managed Services and Help Desk
End-to-End IT Management and Support for All Managed Technologies  
UNLIMITED Live Help Desk Access
LIMITED On-Site Resolution
24×7 Proactive Network Monitoring and Automated Systems Management  
Included Technology Support
Service Level Agreement Optional
Live Network Documentation Portal
Mobile App Access
Pre-Scheduled On-Site Support Visits Optional Optional Optional
cYBER Security
Managed End-User Anti-Spam and Advanced Email Recovery Services
Included CYBER Standard™
Managed Anti-Malware
Managed Anti-Malware
Managed Anti-Ransomware
Rights Management and Data Loss Prevention for Emails Optional
CYBER Enterprise™ Optional Optional
Advanced 24x7x365 Managed Detection and Response Optional Optional
Email Phishing Simulations Optional Optional
End-User Security Awareness Training Optional Optional
Dark Web Credential Monitoring Optional Optional
Security Incident Response Optional Optional
IT Strategy & Service Enhancements
UNLIMITED Access to Expert IT Advice.
Network Engineer Optional
Dedicated Account and Service Manager Optional Optional
Monthly Program Reporting
Monthly Program Analytics
IT Infrastructure Assessment and Strategic Roadmap
UNLIMITED Installations, Moves, Adds, Changes, and Deletions Optional
Virtual Chief Information Officer (vCIO) Optional Optional Optional
Cloud Services
Included Fully Managed Remote Backup Optional Optional
Included Office 365 Edition Includes a mailbox for every managed user under a Concierge Workflow agreement; users can mix-and-match versions as necessary. Optional
Cloud File Storage Optional Optional
Office Applications Optional
Mobile Device Management Optional
Included Active Directory Edition Optional Optional
Self-Service Password Reset Optional Optional
Single Sign-On Optional Optional
Disaster Recovery-as-a-Service (DRaaS) Optional Optional Optional

View our pricing plans for all of services we offered.  Custom packages available depending on your needs.

Pricing Plans