MSP services cover your business

Managed Service Provider (MSP) IT Services

We offer a wide variety of IT management services for your organization. With a 24x7 help desk, on-site support, complete umbrella coverage and more for all of your users and equipment.

Standard coverage for small to medium sized business who might not have a dedicated IT department and do not need all of the services offered in the Advanced or Full Coverage packages.

Standard
Coverage

Designed for larger companies who demand more coverage than our standard service package. We will work with your current IT department to develop solutions for all your business needs.

Advanced
Coverage

Enterprise full coverage solutions offer an umbrella coverage for your users and equipment needs. This solution is designed to take all of the guess work from your IT department.

Enterprise Full Coverage

Standard Coverage

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End-to-End IT Management
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Unlimited 24x7x365 Help Desk
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Limited On-Site Resolution
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Priority Service Level Agreement
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Limited No-Cost Site assessment / Survey
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Limited data-voice cabling, ISP circuits support

Advanced Coverage

✅

Standard Support PLUS
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Microsoft Office 365 Support
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Cloud Storage Solutions
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Unlimited User/Device Moves, Adds, Changes, and Deletions
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Cloud Backup Solutions
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Limited Routine onsite visits

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Includes Standard & Advanced Coverage Packages
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Priority+ Service Level Agreement
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Email Phishing Simulations
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Unlimited User/Device Moves, Adds, Changes, and Deletions
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End-User Security Training
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7x24x365 Real-Time Security Monitoring
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Security Incident Response
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Unlimited On-Site Resolution

Enterprise Coverage

We offer transparent competative pricing based on monthly, per-person, per-unit, hourly, and flat rate services, along with terms and discounts if available.

it SERVICE provider PACKAGES

IT Workflow consists of four distinct parts (IT Managed and Help Desk, Cyber Security, IT strategy & Service Enhancements) that formulate our unique service equation, all designed to work together seamlessly as one IT services package solutions.

Plans	Standard	Advanced	Enterprise
IT Managed Services and Help Desk
End-to-End IT Management and Support for All Managed Technologies
UNLIMITED Live Help Desk Access
LIMITED On-Site Resolution
24×7 Proactive Network Monitoring and Automated Systems Management
Included Technology Support
Service Level Agreement	Optional
Live Network Documentation Portal
Mobile App Access
Pre-Scheduled On-Site Support Visits	Optional	Optional	Optional
cYBER Security
Managed End-User Anti-Spam and Advanced Email Recovery Services
Included CYBER Standard™
Managed Anti-Malware
Managed Anti-Malware
Managed Anti-Ransomware
Rights Management and Data Loss Prevention for Emails	Optional
CYBER Enterprise™	Optional	Optional
Advanced 24x7x365 Managed Detection and Response	Optional	Optional
Email Phishing Simulations	Optional	Optional
End-User Security Awareness Training	Optional	Optional
Dark Web Credential Monitoring	Optional	Optional
Security Incident Response	Optional	Optional
IT Strategy & Service Enhancements
UNLIMITED Access to Expert IT Advice.
Network Engineer	Optional
Dedicated Account and Service Manager	Optional	Optional
Monthly Program Reporting
Monthly Program Analytics
IT Infrastructure Assessment and Strategic Roadmap
UNLIMITED Installations, Moves, Adds, Changes, and Deletions	Optional
Virtual Chief Information Officer (vCIO)	Optional	Optional	Optional
Cloud Services
Included Fully Managed Remote Backup	Optional	Optional
Included Office 365 Edition Includes a mailbox for every managed user under a Concierge Workflow agreement; users can mix-and-match versions as necessary.	Optional
Cloud File Storage	Optional	Optional
Office Applications	Optional
Mobile Device Management	Optional
Included Active Directory Edition	Optional	Optional
Self-Service Password Reset	Optional	Optional
Single Sign-On	Optional	Optional
Disaster Recovery-as-a-Service (DRaaS)	Optional	Optional	Optional

We offer a wide variety of IT management services for your organization. With a 24x7 help desk, on-site support, complete umbrella coverage and more for all of your users and equipment.

Standard
Coverage

Advanced
Coverage

Enterprise Full Coverage

VOICE AND DATA CABLING

SERVER AND WORKSTATION ROLLOUTS

IT CYBER SECURITY

COMPUTER BREAK/FIX SERVICES

cloud storage and backup

it forcasting and budgetting needs

it SERVICE provider PACKAGES